Introduction
Pure Gene ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, shop for products, or book our grooming services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Contact details such as your name, email address, phone number, and delivery address.
- Order information, including products purchased, order history, and payment details.
- Grooming appointment details, such as pet information and preferred booking times.
- Account information if you register on our website.
- Technical data such as IP address, browser type, and device information collected automatically when you browse our site.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and grooming bookings.
- Communicate with you about your orders, appointments, or enquiries.
- Improve our website, products, and services.
- Send promotional offers and updates, where you have opted in to receive them.
- Comply with legal obligations.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how visitors interact with our site. You can choose to disable cookies through your browser settings, though some parts of the website may not function as intended.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website, processing payments, or delivering orders, and who agree to keep this information confidential. We may also disclose information where required by law.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of receiving marketing communications from us at any time.
Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us.
